customer contact strategy

are you still shouting to be heard?

The days of engaging your customers through a monthly one-size-fits-all newsletter should be long gone. Your customers have individual preferences & now the technology exists serve them as individuals. In the absence of being able to speak to every one of your customers face to face you can now give them the choice to choose what information they want, when they want it & how they want it delivered.

Some companies are scared of this loss of control & prefer to subscribe customers to catch-all communication - we call them spammers! Is your strategy different? We can help you to develop a customer contact strategy which adds value for customers, increases sales & also creates a dialogue which is beneficial to both parties.

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With the rise of new channels of communication like RSS, Facebook & Twitter, companies have an opportunity to engage audiences in their own space through targeted, relevant & unobtrusive communication.

As importantly, these channels are 2-way & used effectively can encourage the kind of dialogue marketers could only dream of before.

We can help you to put together a strategy which brings together mail, email, phone & social media. A strategy which allows your customers to feel your are listening to them as much as you are talking to them.

	community engagement
	crack facebook
	leverage new communication

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Services

≈ Cross-platform social media communication

≈ Social media enabled customer services

≈ Targeted marketing

≈ On-going brand awareness

≈ 2-way communication

≈ Viral brand exposure

≈ Peer-recommendation marketing / referral

enquire?